Last updated: 1 November 2026
Our plans give immediate access to digital content, so we ask you to try the free 20-question diagnostic and sample questions before buying.
When we refund
- Duplicate or mistaken payment for the same plan: refunded in full.
- Technical problems we cannot fix: if a fault on our side stops you using the service and we cannot resolve it within 5 working days of your report, we refund the unused portion of your plan.
- Where the law requires a refund, we will always provide one.
When we do not refund
- Change of mind after you have used the question bank or a mock exam.
- Exam outcomes, rescheduled sittings or changes to residency rules by the authorities.
- Accounts suspended for sharing or misuse under our Terms.
This policy concerns EMREE UAE plans only. Official EMREE exam fees are paid to the exam board and are non-refundable under its rules; we cannot help with those payments.
How to request a refund
Use our contact page within 14 days of purchase with your order number and the reason. Approved refunds are returned to the original payment method; your access ends when the refund is processed. Processing times depend on your bank.